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FAQs

Below are some common questions and answers that may provide the fastest assistance. If you don't see what you're looking for, contact our Customer Support Expert.

ORDERING:
Is my payment and information safe?
Yes! All payment and shopper's personal information is protected and secure. Payment information is transferred from your computer to our servers using a secure, encrypted protocol (https) to ensure this safety. If you have any questions or concerns, you can contact us for better assistance and clarification.

Do I need an account to place an order?
No, you do not need an account to place an order online. You can checkout as a guest to complete your order without any extra steps. However, having an account saves your shipping information and order history which speeds up the process for future orders.

How do I place an order?
Placing an order on our website is easy! Click "Shop" on the drop-down menu to browse by category. Our products will populate where you can click. Choose size and quantity, add to cart, and proceed to checkout. If you're having trouble, you can contact us for assistance.

Which payment methods do you accept?
Placing an order on our website is easy! Browse by category or collection by clicking the "Shop" drop menu. Our products will populate where you can click, choose size and quantity, add to cart and proceed to checkout. If you're having trouble, you can contact us for assistance.

Which currencies can I pay in?
Payments are processed in AUSTRALIA. Dollar Currency. 

What if the product or size I want is unavailable? 
Most products are available in limited quantities when released to maintain brand's exclusivity. However, some styles do get replenished. Join our mailing list for updates on all restocks, or contact us to see if the sold-out product is available at any of our stockists. 

 

Can I cancel my order?
If you wish to cancel your order, you're freely able to cancel anytime before receiving shipping confirmation. Contact us immediately to cancel an order as shipments are usually processed within 24 hours. If you've received a shipping confirmation before being able to cancel, contact us so that we can assist you.

 

What if my desired product is on Pre-Order?
At times, products may have Pre-Order options available which allow shoppers to reserve their size on high-demand products arriving to our warehouse. Details for delivery will be listed on the product page if you find the product's title includes "Pre-Order." 

What does it mean for an item to be on Final Sale?
If an item you are purchasing is on final sale, it will not be eligible for returns of any kind including refund, exchange or store credit. All final sale items have a note in their descriptions at time of purchase stating that they are final sale. Unless an item has a manufacturing defect, there are no exception to returning final sale items. 

 

SHIPPING:
Where do you ship from?
We ship from New South Wale, Australia.

Do you offer international shipping?
Yes! We ship worldwide. *For international shipping, we do not recommend shipping to a third party shipping carriers or consolidation warehouses. ARASTAMANTHING or our shipping carriers are not responsible for any lost packages by third party shippers/consolidation warehouses. 

Who is your shipping carrier?
Our domestic parcels are shipped with  Australia Post . Our international parcels are shipped with either DHL or Australia Post.  Shipping delays may occur depending on the destination's custom's policies.

Do you have shipping time options?
Domestic 3- 5  Business Days

International  5-10 Business Days

 

Shipping time does not account for processing and packing time in our warehouse.

How much does shipping cost?
We offering free delivery on any domestic order. All International delivery Cost $38.95 

 

Does my shipping cost include taxes/duties and fees?
Shipping taxes and duty, or any other miscellaneous shipping fees, are not included and are not covered by ARASTAMANTHING. If a customer chooses to refuse a package due to payment of taxes and duties, the order is sent back to ARASTAMANTHING. In the event of this happening, ARASTAMANTHING may be required to pay extra charges by the courier. The fees charged will be deducted from your initial payment when being refunded for your order once the package has arrived back in our facility. In this case, shipping will not be refunded as well.

When does my order ship after I make the purchase?
After placing an order, you will receive a confirmation email. Orders are normally processed within 24-48 hours if placed on a business day. Any of our Promotional or Holiday Sales may delay our processing time. Contact us if you have any concerns about your order. 

How can I track my order?
You will receive a tracking number to the email address you ordered with. You can enter your tracking number on the carrier's website

 

RECEIVING:
What if I haven't received my package?
If you haven't received your package, please contact us within 30 days from delivery to help investigate. 
**Please note once the order has been shipped, we are not responsible for lost/stolen merchandise or delivery delays. Once a tracking number has been sent to a customer, any claims should be filed with the mail carrier.


What if my product is defected?
In the rare incident that you receive a defected or damaged product, please contact us with photos. We'll be happy to replace the item if its found to be defected within 60 days of purchase.

How do I return or exchange my order?
Returns and exchanges are a breeze. We want to make sure you're satisfied with your purchase with us. We have a 30-day return policy from the date you receive your product. ARASTAMANTHING does not cover the cost of returns.

How can I keep in touch?
Join our newsletter, follow our social media channels, and tag us on your outfit posts.

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